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Terms And Conditions

Customer service

Fashion Cult doo, Belgrade
Kralja Petra 69

Company Number: 20501782
Tax Identification Number: 105980405
Activity Code: 4771

+381 11 2910 861
office@shopanze.com
www.shopanze.com

Privacy Policy

Dear Anze customers, we undertake to protect the privacy of all our customers.

We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not they want to be deleted from the mailing lists used for marketing campaigns.

All user / customer data is strictly kept and is only available to employees who need this data to do the job.

Our shopanze.com team (and business partners) are responsible for respecting the principles of privacy protection.

We take appropriate technical and organizational measures to protect you against unauthorized or unlawful use of your personal data, including encrypting your data with applicable industry standards.

We appreciate your trust and respect your privacy.

Your order is completely safe!

All the information provided is safe, we will not give them to a third party under any circumstances, which will ensure you safe and secure business and cooperation with us.

Shopanze.com online store will not hand over your contact information details to third parties, unless required to do so by law.

Personal data protection

In order to successfully process your order, we need your name, surname, e-mail and phone number. Using this data we will be able to deliver the desired goods, as well as to inform you about the current status of the order.

Shopanze.com will use your personal details from our website www.shopanze.com exclusively for the purpose of technical administration of our website, in order to provide you with access to special information or to enable communication with you.

Employees in our online store are obliged to respect the confidentiality of your information.

Minors can use our online store under the supervision of a parent or guardian.

Cookies

Our site can recognize an earlier user using cookies.

Cookies personalize visits to our site in accordance with your personal needs. You can disable cookies by adjusting your Internet setting.

Cookie is a text file that is stored on your hard drive by a web server.

Cookies can not be used to run the program or to deliver the virus to your computer.

This site may contain links to other sites with their privacy policies, we are not responsible for the privacy policies of those sites.

We commit to adhering to all of the above, and all changes to the Terms become valid only after publishing on this site and after sending e-mail notifications to all registered users.

The online store shopanze.com reserves the right to refuse to provide the service, cancel the order or cancel the purchase order if it finds that the terms of use have been violated, in accordance with legal restrictions. 

Terms of use

Pursuant to the provision of Article 13. and Article 27. Of the Consumer Protection Act (Official Gazette of RS 62/2014), our respected consumers who purchase goods through our Internet store.

By using this website, you acknowledge that you have read, understood and accepted these terms of use (hereinafter “the terms”) and agree that you are obliged to comply with them, as well as all other applicable laws and regulations. If you do not accept these terms, do not use this website.

Shopanze.com may change these Terms at any time by making changes to this text. You should visit this page from time to time and check for the updated Terms, as you are legally bound by them. Certain provisions of these Terms may be overridden by explicit legal acts or announcements posted on other pages of this site

Use of the website

All material on this website is protected by copyright and any unauthorized use may constitute a violation of the Copyright and Related Rights Act, the Trademark Act or other intellectual property laws. Unless otherwise stated elsewhere on this site, you may view, copy, print or download all content for your personal, non-commercial use and informational purposes only, provided that all copyright or other proprietary information contained in the original document keep in all copies. You can not modify the content of this site in any way, or reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes. Not considering the foregoing statement , any software or other material available for download or use through this site that has its own terms of use or licensing is protected by those terms. If you violate any of these terms, your permission to use the site will be revoked and you will be obliged to immediately destroy all content that you have downloaded or printed.

Unless its expressly stated otherwise here or on any other page of this site, nothing that is contained here, explicitly , implicitly, by renunciation or any other way, does not give you the right of using any part of the intellectual property you have found on the site.

Information

All materials, feedback or other types of information you provide to this site or to ANZE company regarding this site (“Information”) will not be considered confidential or proprietary. Shopanze.com will be the exclusive  owner of all information collected on or in connection with the site. Shopanze.com has no obligation with respect to such information and is free to use it without restriction for any purpose (such as use, reproduction, modification, publication, (re) distribution, public display, etc.) and without citing sources.

It is prohibited to post or transmit to or from the shopanze.com any illegal, threatening, defamatory, degrading, obscene, pornographic or other material that violates any laws.

Complaints

Complaints for transport damage

It is very important that you immediately report any damage in transport, visible on the product packaging, to the courier who delivers the goods to you. The buyer is obliged to report any damage during transport within 24 hours of receiving the goods.

If you notice such damage, do not sign the receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the shipment receipt.

Complaints on data or wrong type of goods

If you have received the shipment and after opening the box found that the delivered goods do not match the ordered or the invoice data is not appropriate, please, no later than 24 hours from the date of receipt of the shipment, call +381 11 2910 861 , or send e -mail with your data (name,  surname, phone) to e-mail office@shopanze.com and describe what problem you have. As soon as possible, we will respond to the consumer’s complaint and inform you of further action. The deadline for resolving the complaint is 15 days from the moment of its application.

Conversion statement

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Card Payments

You can pay for your order using the following payment cards:  Visa, Visa Electron, MasterCard, Amex or Maestro payment card. Your card  must be approved for online (Internet) payments by the issuing bank.

If you selected this payment method during online ordering, you will be transferred to a bank webpage (Banca Intesa) that is protected and secured for this payment method. On this webpage you need to enter the following data: Card number, Expiration date and CVC2/CVV2 code, all of witch you can find on your card.

When entering payment card data, the confidential information is transmitted through the public network in an encrypted form using the SSL protocol and PKI system as the current  state of the art – encryption technologies.

Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete payment process is performed on the bank’s website.

At no time is payment card information available to our system.

The data entry and verification are performed entirely and exclusively between the card user and Banca Intesa,  and the online trader has no access to the data exchanged.

Payment is not possible in any foreign currency, only in RSD (Serbian dinars).  For your payment you can only use payment cards from domestic and foreign banks.

The customer who uses the online card payment service through our online store (shopanze.com) must meet the following requirements:

  • The products are delivered only on the territory of the Republic of Serbia.
  • Only the owner of a payment card can make a payment.

Delivery

Delivery of the products you ordered through our online store is done through the courier service on the territory of the Republic of Serbia. Via Post Express courier service.

Delivery time

Shortly after confirming your order, the order processing status starts. During the processing to the e-mail address, which you filled in while filling in the data, you will receive a notification about the status of your order or information about a successful purchase.

In case of any  problems related to your order, our seller will contact you.

All orders are processed and dispatched within 48 hours from the date of the order. Packages are not delivered on weekends, holidays, or official non-working days.

Ordered products will be delivered to the Customer or the person indicated as the consignee within 7 business days, but no later than 30 days from the date of receiving the order on the territory of Serbia. Europe delivery aim—10 business days from the date of order confirmation. Worldwide delivery aim—15–20 business days from the date of order confirmation.

After confirmation, the order enters the processing status.  After processing the order, you will be notified of your order status by e-mail.  It takes usually 2-3 working days for the order processing.  For all orders sent on Fridays and Weekends, the seller will contact you at the beginning of next week.

Delivery Price and method of payment

Orders placed through the shopanze.com can be paid electronically, using debit or credit cards.

Payment of ordered products from abroad is done exclusively in advance , while for the Republic of Serbia besides this method it is possible to pay at delivery.

The price of each product in dinars (RSD) is indicated next to the photo of the corresponding product on the Website.

The prices indicated on our Website are valid only for online sales.

Delivery Price

CountryPrice(€)
SerbiaFREE
Zone I (Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, North Macedonia)5.9
Zone II (Europe)7.9
Zone III (Asia, Africa)9.9
Zone IV (USA, Australia)11.9

Taking Delivery

Shipment is delivered to your address by couriers in the period from 8 am to 6 pm. During this period, please ensure that the person who will pick up the shipment is at the address. When receiving a delivery, you need to check the package so that there are no visible damages. If you notice that the transport box is significantly damaged and you suspect that the product may have been damaged, refuse the delivery and notify us immediately, by calling our phone number or by e-mailing us. If the shipment appears to be undamaged, please receive the goods freely and sign the couriers receipt.
The usual practice is that if a courier does not find you at the address, he will call you at the phone number that you left when creating an order, and try to define a new delivery term. If he does not find you at the address for the second time, the shipment will be returned to us. Upon a receipt of the shipment, we will contact you in order to determine the reason of unsuccessful delivery and agree about the new one.

Dear shopanze.com customers, we informe you that according to the Law on Consumer Protection (Official Gazette of RS, no. 62/2014) purchase via our sales website is considered as distance selling.

As a consumer, you have the right to cancel from a distance contract. The canceling period is 14 days from the day when the goods were delivered to you, without giving a reason. By canceling from the contract, you are released from all obligations except the obligation to pay the costs related to sending the goods returned due to withdrawal from the contract.

The consumer has  the right to cancel from the contract by a statement that he can give on a special form for cancelation from the contract concluded at a distance,  outside the business premises or in another unambiguous way.

You can download the form/statement of the cancellation here.

Cancellation Form

In case of a cancellation of a contract, the buyer is entitled to send the cancellation form. Once you have downloaded the cancellation request, complete and sign. Then send to our e-mail address office@shopanze.com.

As soon as we get your e-mail, we will send you necessary documents for product returning on your e-mail address, which is the verification of your Cancelation Request Form.

The buyer  is obliged to return the product without delay, and no later than within 14 days from the day when he sent the cancelation form. After the expiration of the period of 14 days from the day when he sent the request for cancelation, the product can no longer be returned.

When returning the goods, it is obligatory to return them in correct and unused condition and originally undamaged packaging, whereby the original invoice must be attached.

The trader is obliged to refund the amount paid by the buyer under the contract without delay, and no later than 14 days after receiving the Cancellation Request Form and upon return of the product.

The costs of returning the goods and money are borne by the consumer, except in cases when the consumer receives a defective or incorrect item.

The costs of sending the goods for their replacement are borne by the buyer.

In case of customer cancelling the order contract, the customer has the right to receive the refund or exchange their order for another item. Payment refunds are effective after shopanze.com receives the item, inspects and confirms that the item is not damaged.

Shopanze.com  is responsible of making the refund equal to the amounf that the customer has paid as per the contract with no delays, no later than 15 days after receiving the order contract cancellation request and the consumer sending the item back.

Refund Procedure

In case of cancelling the contract and refund, here’s the procedure:
Please contact us on +381 11 2910 861 or  e-mail us at office@shopanze.com with your bill/invoice number, your IDS (optional), your RSD current account number, and the name of the bank where you have your account.

As soon as our team receive the necessary data, we will prepare the necessary documentation and send it along with the refund procedure instructions to the e-mail address you entered when placing the order.

In case of returns or refunds concerning the goods paid for by the buyer with a payment card, in whole or in part and regardless of the reason for return, shopanze.com is held responsible to effect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the seller’s request the relevant bank will conduct the refund to the bank account of the card holder.

Products returned due to cancelling the contract must be unused, undamaged and packed in the original packaging. The package you are sending needs to be tightly wrapped and taped.

You cannot send the ordered item to the addresses indicated in the invoice-dispatch note, without prior contact and agreement with the operators in the Online Store, which is listed above. Any such package will be returned to the sender on the cost of the sender.

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Size Chart
EUXSSML
Chest82869096
Waist62667076
Hips86909498